Support
As with any software, most issues and questions that arise can be solved using the help and documentation provided with the application, together with the selected links below. For SMART users who are unable to resolve an issue, we request they follow the steps below to resolve any issues:
- Carefully document the issue in as much detail as possible (including screenshots, if possible). It is much easier for others to help you if you precisely record any steps to reproduce your issue and any error message you receive.
- Contact your organization’s SMART Super User(s) for assistance, or post the issue to the SMART Community Forum
Additional SMART Production Release Resources
SMART 6 Resources
General Info & Getting Started
- A detailed list of all new features and functionality can be seen on the SMART 6 Experience Release Page
- SMART: A Guide to Getting Started (English | French | Spanish)
- SMART Marine: A Guide to Getting Started (English | French | Spanish)
- Getting Started Using SMART Connect
- Details on issues being considered for future SMART releases can be found here.
Technical Documentation
- SMART 6 Release Detailed Notes are available here.
- SMART Database & System Design.
- SMART Connect API Documentation
- Connect Server Configuration
Training Materials
- Field data collection using SMART Mobile (June 2020) [download PDF]
- SMART 6 Technical Training Manual (July 2019) [download PDF] [download MS-Word file]
- SMART 6 Technical Training Manual Support Materials (July 2019) [download ZIP]
- SMART 6 Essentials Training Handbook (August 2019) [download PDF]
- SMART 6 Essentials Training Handbook Support Materials (August 2019) [download ZIP]
- SMART 6 Mobile Data Collection Handbook (October 2019) [download PDF]
- SMART 6 Marine Training Modules (October 2019) [download ZIP]
- SMART 6 Advanced Reporting Handbook (August 2019) [download PDF]
- SMART Training Glossary (explanation of key terms and concepts in SMART software and training materials) [View Working Sheet]
- Overview of the R Plugin [download PDF]
- SMART Field Sensor Plugin overview videos(Video 1; Video 2; Video 3; Video 4; Video 5)
- SMART Field Sensors Guide (May 2020) [download PDF]
- SMART Profiles Training Manual (UNDER REVIEW) [download PDF]
- SMART Quality Assurance Module Manual [download PDF]
Best Practices & Standardized Approaches
- SMART 6 Default Data Model (April 2019) [download]
- SMART 6 Default Marine Data Model (April 2019) [download]
- SMART Security Best Practices [download PDF]
- Best Practices Data Protection Advice for SMART Desktop & Connect Users [download PDF]
SMART 5 Resources
- SMART 5 Technical Training Manual (September 2017) [download PDF] [download MS-Word file].
- SMART 5 Support Materials (September 2017) [download]
- SMART 5 Demo Database (September 2017) [download] note: the software also comes with a database by default titled “SMART-Example Conservation Area”.
- SMART 5 Default Data Model (September 2017) [download]
- SMART: A Guide to Getting Started (English | French | Spanish)
- SMART Marine: A Guide to Getting Started (English)
- SMART Security Best Practices Document [download PDF]
- Basic Guide to Integration: SMART & Global Forest Watch [download PDF]
SMART 4 Resources
- SMART 4.1.0 Production Release Technical Training Manual (Feb 2017) [download PDF] [download MS-Word file]
- SMART 4.1.0 Production Release Support Materials (April 2017) [download]
- SMART 4.1.0 Production Release Demo Database (Feb 2017) [download] note: the software also comes with a database by default titled “SMART-Example Conservation Area”.
- SMART 4 Production Release Default Data Model (Feb 2017) [download]
SMART 3 Resources
- SMART 3.3.1 Production Release Technical Training Manual (September 2015) [download PDF] [download MS-Word file]
- SMART 3.3.1 Production Release Support Materials (May 2016) [download]
- SMART 3.3.1 Production Release Demo Database (May 2016) [download] note: the software also comes with a database by default titled “SMART-Example Conservation Area”.
- SMART 3.3.1 Ecological Records Plug-in support material (May 2016): [Technical Training Manual]; [Support Files]
- SMART 3.2.1 Production Release Technical Training Manual (September 2015) [download PDF] [download MS-Word file]
- SMART 3.2.1 Production Release Support Materials (September 2015) [download]
- SMART 3.2.1 Production Release Demo Database (September 2015) [download] note: the software also comes with a database by default titled “SMART-Example Conservation Area”.
- SMART 3 Production Release Technical Documentation (May 2014)[System Design]
- SMART 3 Production Release Default Data Model (May 2014) [download]
- SMART 3.2.1 Ecological Records Plug-in support material (September 2015): [Technical Training Manual] [Support Files]